Kneadr Privacy Policy

Depending on how you use Kneadr, we may collect the following categories of information.

When you use Kneadr, we and our service providers may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• General usage information
• Pages or features accessed
• Date and time of activity
• Diagnostic information

We use this information to operate, secure, troubleshoot, and improve Kneadr.

We may use information to:

• Provide Kneadr's features
• Create and manage accounts
• Store recipes and bakery information
• Manage customers and orders
• Facilitate payments through third-party providers
• Provide AI features
• Provide customer communications
• Maintain security
• Prevent fraud and abuse
• Troubleshoot technical problems
• Improve the Service
• Communicate with users about their accounts
• Process subscriptions
• Comply with legal obligations

If a baker uses Kneadr to manage customer information, Kneadr processes that information to provide the requested bakery-management services.

For example, Kneadr may use customer information to:

• Display customer profiles
• Associate customers with orders
• Display order history
• Support customer ordering
• Facilitate bakery communications
• Provide pickup information

The bakery using Kneadr is responsible for its own use of customer information and for complying with applicable privacy and communication laws.

Kneadr may use third-party AI technology providers to provide AI-powered features.

Information submitted to an AI feature may be transmitted to the applicable AI provider to generate the requested response.

We take reasonable steps to use AI providers and configurations appropriate for the Service.

AI-generated information should not be treated as guaranteed accurate.

We may share information with service providers that help us operate Kneadr, including providers for:

• Hosting
• Authentication
• Database infrastructure
• Payment processing
• AI functionality
• Analytics
• Email
• Customer support
• Security

We may also disclose information:

• When required by law
• To respond to lawful requests
• To protect the rights, property, or safety of Kneadr or others
• To investigate fraud or abuse
• In connection with a merger, acquisition, financing, sale, or other business transaction

We do not sell your personal information for money.

When a baker connects a third-party payment provider, information may be shared with that provider as necessary to facilitate payments.

The provider's own privacy policy and terms govern its handling of payment information.

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or disclosure.

However, no internet-based service can guarantee absolute security.

We retain information for as long as reasonably necessary to:

• Provide the Service
• Maintain accounts
• Provide requested functionality
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Maintain security

When information is no longer reasonably necessary, we may delete or anonymize it.

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how your information is used
• Request a copy of certain information

To make a privacy request, contact:

hello@kneadr.app

We may need to verify your identity before completing a request.

Kneadr is intended for adults operating or planning independent businesses.

Kneadr is not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to Kneadr, contact us at hello@kneadr.app.

Kneadr and its service providers may use cookies or similar technologies necessary to:

• Operate the Service
• Maintain sessions
• Remember preferences
• Understand usage
• Improve performance
• Maintain security

We may update our use of cookies and similar technologies as the Service develops.

Kneadr may contain links to third-party websites or integrate with third-party services.

We are not responsible for the privacy practices of third parties.

We encourage you to review their privacy policies.

If you are a baker or business using Kneadr to collect or manage information about your customers, you are responsible for determining what notices, consents, disclosures, or permissions you are legally required to provide to those customers.

Kneadr provides software tools and does not provide legal advice regarding your particular business.

We may update this Privacy Policy as Kneadr evolves.

If we make material changes, we will provide notice where required.

The updated Privacy Policy will include a revised Effective Date.

Questions or privacy requests may be sent to:

Kneadr
Email: hello@kneadr.app